Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Archadeck, may collect from you, and how it is used. By using our website, www.archadeck.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

• Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
• Protect and defend the rights or property of our Website and related properties
• Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

CCPA

If you are a resident of California, and would like to submit a request to Archadeck under the California Consumer Privacy Act (CCPA), please fill out the request form here.

Privacy Practices: For information about our data practices, the general categories of information we collect, and how we handle personal information of California residents, please visit our privacy policy.

Agents: If you are an authorized agent submitting a request under the CCPA on behalf of a California resident, please send your request with authorization attached to .

Verification: We will only use the information provided in this webform for the purpose of verifying your identity and the personal information that is relevant to your request. We will retain a record of your request for 24 months, but will not use your information for any other purpose than to respond to your request.

If you have questions about this webform, or if you do not wish to use this webform to submit your request, please contact us at (888) 687-3325.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

Email & Data Collection

By using our website and services, you consent to the collection, processing, and storage of SMS and email data as described in this privacy policy. We may collect SMS and email data for various purposes, including but not limited to:

• Communication: We may use SMS and email to communicate with users regarding account-related information, updates, announcements, and other relevant notifications.
• Service Delivery: SMS and email data may be collected to facilitate the delivery of our services, including account verification, password resets, transactional messages, and customer support.
• Marketing: With your explicit consent, we may use SMS and email to send promotional offers, newsletters, marketing campaigns, and other communications about our products or services. You have the option to opt-out of marketing communications at any time.
• Analytics: We may collect SMS and email data for analytical purposes to understand user behavior, improve our services, and personalize user experiences.

We are committed to protecting the privacy and security of your SMS and email data. We do not share SMS and email data outside of our organization, except where required by law or as necessary to provide the services requested by the user. Your SMS and email data is treated confidentially and securely, and we employ industry-standard measures to prevent unauthorized access, misuse, or alteration.

SMS Data Handling

‍We understand the importance of safeguarding the privacy of our users, including the data transmitted through SMS services. We are committed to ensuring that any SMS data collected through our website or services remains secure and confidential. Therefore, we do not share any SMS data outside of our organization, except where required by law or as necessary to provide the services requested by the user.

Any SMS data collected is solely used for the purpose of delivering our services, improving user experience, and enhancing the functionality of our platform. We do not sell, rent, or disclose SMS data to third parties for marketing or any other purposes without explicit consent from the user. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. By providing your phone number for SMS services, you will receive updates regarding your service for Archadeck, including but not limited to, appointment confirmations, proposals, invoices and general communications.
2. You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to your local Archadeck team.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive text messages as often as needed. For questions about your text plan or data plan, contact your wireless provider.
6. For privacy-related inquiries, please refer to our privacy policy on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (804) 353-6999 or via mail Attn: Privacy Officer, 2426 Old Brick Road, Glen Allen, VA 23060